Політика повернення коштів

За адресою VapeKingPen.com, we aim to provide reliable service and high-quality products for all wholesale customers. If you experience any issues with your order, we’re here to help. Please read our refund and return policy carefully before placing an order.

1. Order Cancellation

  • Orders can be cancelled before they are shipped.

  • If your order has already been processed or shipped, cancellation may not be possible.

  • Please contact us immediately if you need to cancel your order.

2. Refund Eligibility

We offer refunds under the following conditions:

a. Damaged or Defective Products

If you receive products that are damaged, leaking, or defective:

  • Contact us within 48 hours of receiving the package.

  • Provide photos or videos clearly showing the issue.

  • After verification, we will issue a refund, замінаабо store credit.

b. Missing Items

If items are missing from your order:

  • Notify us within 48 hours of delivery.

  • We will investigate and ship the missing items or issue a refund.

c. Wrong Items Received

If you received the wrong flavor, model, or product:

  • Contact us with photos of the received items.

  • We will arrange a replacement or refund.

3. Non-Refundable Situations

Refunds will not be issued for:

  • Opened, used, or partially used disposable vapes

  • Products damaged due to customer handling

  • Orders shipped to an incorrect address provided by the customer

  • Delays caused by customs or local couriers

  • Situations outside our control (weather, strikes, local restrictions)

Disposable vapes are consumable products; therefore, used items cannot be returned.

4. Return Policy

In most cases, returns are not required, especially for damaged or defective items—photo/video proof is usually sufficient.

If a return is necessary:

  • Products must be unused, unopened, and in original packaging

  • Return shipping costs may be the customer’s responsibility

  • Returns must be approved by our support team before shipping

5. Refund Processing Time

After your refund is approved:

  • Credit/Debit Card: 3–7 business days

  • PayPal: Instant or within 24 hours

  • SEPA Bank Transfer: 1–3 business days

  • Other Payment Methods: Time may vary depending on your bank or provider

Refunds are always sent back to the original payment method used for the order.

6. Lost or Delayed Shipments

If your package is lost or excessively delayed:

  • We will contact the logistics provider to investigate

  • If confirmed lost, we will issue a full refund or replacement

7. Contact Us

If you need help with refunds, replacements, or order issues, our support team is ready to assist you.

📧 Email: [email protected]

We will respond as quickly as possible to help resolve your issue.